Care Navigation provides intensive, personalized case management services and goal-setting for members who have complex medical needs and require a wide variety of resources to manage health and improve quality of life.
Navigators proactively engage members and develop a personalized care plan, working together to navigate the healthcare system, problem-solve issues and remove barriers to self-care.
Services generally include:
- Managing chronic conditions and complex diagnoses
- Identifying and intervening on potential issues to help members stay out of the hospital and emergency room
- Reviewing medications and assisting with compliance
- Performing safety assessments, such as fall risk and oxygen therapy
- Connecting members — and their families — with community resources for additional support
- And more